Frequently Asked Questions

  • Welcome to TTM’s information hub for our healthcare agency workforce, your dedicated hub for all things related to your employment with TTM Healthcare Solutions. Whether you're a seasoned TTM agency professional or just embarking on your TTM journey, this space is designed to streamline your experience and provide easy access to essential resources. From timesheets to information on ROTA, our mobile app, to letter requests, everything you need to navigate your role efficiently can be found right here.

    Below, you'll find a comprehensive Frequently Asked Questions section, addressing common queries and concerns to further support you in your employment journey with us.

    If you are a member of our current healthcare workforce and and can’t find the answer to your question below, please submit your query here.

    Client Enquiry: If you're a public, private or voluntary/not-for-profit healthcare organisation looking to partner with TTM, get in touch here.

  • How long does it take to complete the registration process and become compliant?

    • ​​It takes minutes to register on our website or via the phone with a member of our team.

      We ensure the compliance process is as straightforward as possible for you, providing clear instruction and guidance throughout. The speed of completion depends on how promptly you gather the necessary information. All the required documents must be submitted in a timely manner to us, to complete your compliance efficiently.

      This process is essential to ensure your safety, as well as that of the service users and the service itself. As an approved supplier for the NHS & HSC, TTM adheres strictly to all framework regulations, providing you with comprehensive protection while working with us.

  • How do I Request a Letter or a Form?

    • ​To request a letter or form in relation to your employment with TTM Healthcare Solutions, please click here and select the most appropriate option.

      At the above link you will be able to request:

      - Statement of Employment Letter

      - Reference Request

      - Work History Letter

      - Verification of Services Form

      - Income Statement/Salary Forms/Housing Applications/Loan Applications/Revenue Forms

  • How can I request a copy of my TTM contract?

    • ​​Simply email your request to HR@ttmhealthcare.com, and our team will assist you in obtaining a copy of your contract.

  • Acceptable Proof of Address Documents

    • ​Further information on acceptable proof of address documents, is available to download.

  • How do I obtain my ID Badge?

    • ​Your ID badge will be provided to you upon completion of our onboarding process. Please contact your TTM consultant for assistance.

  • How do i get a uniform?

    • ​Your uniform will be shipped to you, along with your ID badge, by TTM once you are cleared to work.

  • What is ROTA?

    • ​ROTA is our workforce management app, it allows our agency workers to manage their work life with ease on their mobile. You may upload your availability for up to 6 weeks in advance, apply for, accept and decline shifts, see past worked shifts and more.

      During your on-boarding you’ll receive instructions on how to use ROTA and an email from us with an invitation to download the app. When you open the app, select ‘Sign Up – I have an invite’ and follow the instructions.

      Find more information on ROTA here: https://www.ttmhealthcare.ie/our-candidate-app-rota

  • How do I update my availability on ROTA?

    • ​Once in the ROTA app, navigate to the AVAILABILITY tab in MY ROTA to upload your availability.

      For step-by-step instructions please view our ROTA User guide here

  • Where on ROTA can I explore additional shift opportunities?

    • ​Regularly check for additional shift opportunities in the FIND SHIFTS tab in MY ROTA in the app. You may use filters to search by specific locations or date range.

      For step-by-step instructions please view our ROTA User guide here.

  • How do I rebook shifts on ROTA?

    • ​The Rebook tab will only be visible if the clients you work with book you directly. This feature allows you to create the shifts that you have been directly booked to work by a client. Logging your directly booked shifts is essential for ensuring your digital timesheets are created and ready to be approved by the client.

      For step-by-step instructions please view our ROTA User guide here

  • I need help using ROTA, who should i contact?

    • ​Contact your TTM consultant and they will be happy to assist.

  • TTM's Rewards Platform - Perks At Work

    • ​At TTM we value you, and we hope you feel this in lots of different ways. This is why are delighted to partner with Perks at Work as our employee discounts programme.

      By continuing to work with TTM you can enjoy exclusive savings and rewards on your favourite brands, travel, electronics, and more! Participating brands include Tesco, H&M, TK Maxx, Argos, PC World, FitBit, Booking.com and so many more! Also, Perks at Work includes access to exclusive courses for children and adults in fitness and education through its Community Online Academy.

      Currently Perks at Work is open to TTM's Agency staff who have recently worked for us in the UK. All you need do is contact your TTM consultant who will give you access to Perks at Work, then you’re good to go.

      Find out more about what Perks at Work offers TTM's staff.

  • TTM HEROES - Candidate Appreciation Programme

    • ​We know that TTM’s success is built on exceptional candidates and in recognition of this we highlight a TTM HERO EVERY MONTH as part of our Candidate Appreciation Programme.

      Check out our monthly HEROES here.

  • Timesheet Queries

    • Please complete your timesheet and return it by fax to 0845 384 9460 or email to uktimesheets@ttmhealthcare.com

      Download your TTM Healthcare timesheet here.

      When an individual signs a timesheet in their capacity as an employee (applicant) or as an authorised signatory they do so in accordance with the declarations laid out below.

      Applicant Declaration

      (Signature used for the purpose of an individual employee timesheet)

      "I declare that the information I have given on this form is correct and complete and that I have not claimed elsewhere for the hours/shifts detailed on this timesheet. I understand that if I knowingly provide false information this may result in disciplinary action and I may be liable to prosecution and civil recovery proceedings. I consent to the disclosure of information from this form to and by relevant clients of TTM Healthcare for the purpose of verification of this claim and the investigation, prevention, detection and prosecution of fraud. By submitting this timesheet I am agreeing to the terms and conditions of employment as outlined in the terms of engagement for the temporary worker."

      Authorised Signatory

      "I am an authorised signatory for my ward/department/unit. I am signing to confirm that the above particulars that I am authorising are accurate and I approve same for payment and billing purposes by TTM to this organisation. I understand that if I knowingly provide false information this may result in disciplinary action and I may be liable to prosecution and civil recovery proceedings. I consent to the disclosure of information from this form to and by relevant clients of TTM Healthcare for the purpose of verification of this claim and the investigation, prevention, detection and prosecution of fraud."

  • How often do you run payroll?

    • ​​We run payroll once per week.

  • How do I cancel shifts?

    • ​Please note that if you are unavoidably delayed for your shift start time, or if you are unable to work and must cancel your shift, it is essential that you phone your TTM point of contact a minimum of 1 hour before your rostered shift. You must follow up your cancellation by email.

  • Do TTM recruit international Nurses to move to Northern Ireland/UK?

    • ​​Yes, at present we are recruiting Nurses with 6 months recent experience, who have passed their IELTS or OET English language tests and those who do not reside in WHO Red List countries.

      If you meet these requirements, you can register your interest in moving to Ireland with our International team at this link: https://bit.ly/register-now-nursing-uk

  • Do TTM recruit international Healthcare Assistants/Care Assistants to move to the UK/Ireland?

    • ​​We're currently not recruiting International Healthcare Assistants to move to the UK or Ireland.

  • Do TTM recruit Allied Health Professionals internationally?

    • ​​If you're looking to move to the UK, Northern Ireland or Ireland as an Allied Health Professional please submit your CV here.

      Please note that due to high volumes our team are only able to respond to applicants who meet the requirements and for whom we have current opportunities.

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    Contact Support

    If you haven't found the answer to your query above, please reach out:

    Client Enquiry: If you're a healthcare organisation looking to partner with TTM, get in touch here, get in touch here

    Candidate Queries: If you are a member of our current healthcare workforce and and can’t find the answer to your question above, please submit your query here.

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